Terms & Conditions
Terms and Conditions of Use
The term VOCA Watches, "us", "we" or “our” refers to the owner(s) of this website. The term "you” or “your” refers to the user of this website. The term product refers to any item for sale on www.vocawatches.com.
Our UK company registration number is 10005079.
The content of this website is subject to change without notice. We therefore recommend you check the contents of this information when necessary.
Your use of this website is entirely at your own risk, VOCA Watches will not be accountable. It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by VOCA Watches Ltd. This material includes such elements as the design, appearance, over all tone and graphics. All images and content on this site belong to VOCA. The use of any content on this site without our express consent is strictly prohibited, this includes, but it is not limited to product imagery, video content and graphics. Unauthorised use of this website may result in legal action.
This site may contain links to external companies which are provided to allow for further information or customer benefit. They do not signify that we endorse the websites themselves. We have no responsibility for the content of associated websites.
These terms and conditions as well as our own policies and procedures will be governed by and adhered to in accordance to English law and the relevant courts associated with this law.
We will collect personal information in certain ways when you place an order, register for a service or join our messaging service. If an order is placed with us, we will hold personal information such as names, email address, phone numbers, home address, shipping and billing information. This is so that we can process payments and deliveries as efficiently as possibly. Sometimes we may also require further information for authentication purposes. These details are required so that we can process your order(s) and keep you informed regarding the status of that order. If there is a legal obligation to do so, your information may be disclosed to any relevant external bodies.
Products and Pricing
We reserve the right to change prices throughout this site without notice. The information on this site represents the product(s) as accurately as possible. Some images on this site may not accurately represent the true appearance of a product. For example, images may appear differently on certain screen settings. All pictures should be seen as illustrations only, and do not guarantee exact appearance and characteristics.
Once an order is place you will receive an order confirmation email acknowledging the details of your order including your order reference number. Once payment has been receive and properly processed your item will be dispatched. We reserve the right not to accept your order or dispatch items in certain events. For example, if payment is not processed or there is a shortage of stock. You will be notified if this is the case.
Any suspected criminal behaviour such as fraud will be reported immediately to the appropriate governing body. British law shall govern any dispute and any issues under these terms. Orders are subject to acceptance & availability.
Payment methods are detailed on our website. If you can not find the method that applies to you then contact us for more information. There is no extra charge for card payments. When paying by credit/debit card conditions apply as soon as the card transaction is approved. You confirm that the credit/debit card that is being used is your own or that you have been specifically authorised by the owner of the credit/debit card to use it.
We offer a three year from the date of purchase. This warranty covers manufacturing defects on the watch itself such as movement, casing and glass. For any warranty claims contact us via the contact page on the website, please make sure to include your purchase details as well as a description of the fault with your product.
Liability for Defects
If your product is damaged in transport, you must report it to the courier within 48 hours. You must also report the damage to us within 24 hours of receiving your product. VOCA Watches cannot take responsibility for damage caused as a result of courier transportation or errors. All products are extensively checked before being shipped. In the case of faults or defects in the product or products supplied, the purchaser shall not be entitled to reject the product unless such faults or defects are reported within 24 hours of receiving the product.
We accept legal responsible for your order until it leaves our facility. The delivery contract is then between you and our designated courier service. Cancellation after the order has been dispatched is not possible. Cancellations must be reported to VOCA Watches as soon as possible although we can not ensure that all cancellation requests will be received before shipping.
Please send any complaints via our contact form on our website. You must supply the order number and specify the reason for your complaint. We will reply as soon as possible. Any items returned to us will be treated as though they were faultless went sent. You must package your returned item(s) in such a way that damage can not occur. We take no responsibility for damage sustained during transportation of a returned item. If the returned item is checked and approved we will send a replacement. If the item has been discontinued, you will receive a full refund.
Intellectual Property Rights
All intellectual property on this website and in associated materials are owned by VOCA Watches or its contributors. Any use of this site or its content, including copying or storing content is prohibited. Legal action will be taken in the case of intellectual property infringement.
Retention of Goods
All products remain the property of VOCA Watches until full payment is received.
Under English law you have certain consumer rights. We ensure that any product you order through this site will be made to a high standard of quality and will function in the ways described. You also have the right to return any order for a product within 14 days after the date of receipt of the product, and receive a full refund even if it is not defective and the returned product is unused and undamaged. This website in no way intends to effect your rights in any way.
We reserve the right to alter these terms if and when it is necessary, therefore it is recommended that you check these terms when applicable.
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